Privacy Policy
Last updated: August 7, 2026
Hello Health ("we," "our," or "the clinic") provides virtual family medicine to patients across Alberta. This policy explains how we collect, use, and protect personal information when you use our website, booking portal, and patient portal.
Information we collect
- Identity and contact details (name, date of birth, phone, email, address)
- Alberta health card information when you book with provincial coverage
- Clinical information you share during booking, visits, messaging, and portal use
- Technical data such as device, browser, and session logs needed to operate secure services
How we use information
- Scheduling and delivering virtual medical care
- Billing eligible services to Alberta Health Care where applicable
- Operating the patient portal, including messages and lab result access
- Meeting legal, regulatory, and professional obligations for physicians and clinics in Alberta
How we protect information
Clinical records and portal access run through secure systems designed for healthcare. We limit access to people who need it to provide care or operate the clinic. Use a private space for video visits and keep your portal credentials confidential.
Sharing information
We do not sell personal information. We may share information with pharmacies, laboratories, specialists, or other providers when needed for your care, when required by law, or with service providers who support clinic operations under appropriate agreements.
Your rights
You may request access to or correction of your personal information, subject to legal and clinical record requirements. Contact us using the details on our booking portal or through your patient portal account.
Website vs. clinical records
This marketing website collects minimal information. Booking and clinical data are handled in the Hello Health patient portal and clinical systems linked from our booking page.
See also our PIPEDA compliance statement and Terms of use.