Virtual family medicine in Alberta
A family doctor,
where you are.
A new concern. A follow-up. A question you've been meaning to ask. Talk with a family physician by video or phone, from the comfort of home.
Covered by AHCIP when eligible. You need valid Alberta health coverage and must be physically in Alberta during your visit.
Understand your coverage
Care for everyday life
What brings
you here?
Start with what's on your mind. Your physician will help assess whether virtual care is right for your concern.
What a visit can cover-
Everyday health concerns
Talk through new symptoms, medication questions, or mental health concerns.
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Prescription refills
Review your medications with a physician. Renewals depend on clinical assessment.
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Follow-ups & ongoing care
Discuss chronic conditions, test results, and the next steps in your care.
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Doctor's notes & forms
Ask about the documentation you need. Notes are provided when appropriate; some forms and notes are uninsured.
How it works
From booking to follow-up.
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Choose your visit
Book online through Scribeberry Clinics. Have your Alberta health card ready and choose a time that works for you.
Before you book: check your AHCIP eligibility.
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Talk with your doctor
Join your 15-minute visit by video or phone from a quiet spot in Alberta. Bring your questions and a list of your medications.
Your portal has the details for joining.
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Know your next step
Discuss your care plan. Prescriptions, requisitions, and referrals may follow when clinically appropriate, with messages and results in your portal.
Some concerns will need an in-person visit.
A real person on the other end
Meet Dr. Zaahir Moloo.
MD, CCFP Alberta family physician
Dr. Moloo is a family physician licensed with the College of Physicians and Surgeons of Alberta (CPSA). At Hello Health, he sees patients across Alberta by video and phone.
Visits can include everyday health concerns, follow-ups, and care planning, with prescriptions, referrals, and lab work when appropriate.
Explore virtual family medicineVirtual care, with its limits understood.
Some concerns need a hands-on examination. Your doctor will let you know when in-person care is more appropriate.
Hello Health Guides
A little clarity goes a long way.
Practical reading on finding care, prescription refills, and navigating your local options.
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Finding care
Can't find a family doctor in Alberta? Here are your real options
No clinic accepting new patients? The realistic options for Albertans in 2026: the official Find a Provider tool, Health Link 811, pharmacists, and virtual care.
Read guide -
Services
How to get a prescription refill in Alberta without a family doctor
Running low on medication with no family doctor? Two real routes in Alberta: your pharmacist's renewal authority, and an AHCIP-covered virtual doctor visit.
Read guide -
Cities
How to see a doctor in Calgary without a family doctor
Every Calgary clinic full or not taking patients? Your realistic options: walk-ins, Health Link 811, Alberta Find a Provider, and AHCIP-covered virtual visits.
Read guide
A few useful answers
Before you book.
What to expect, what to bring, and where virtual care fits.
Not for emergencies. Call 911 or go to the nearest emergency department for urgent or life-threatening symptoms.
What am I booking?
A 15-minute Virtual Visit with a licensed family physician, by secure video or phone.
Is this covered by Alberta Health Care?
Yes. Eligible visits are billed as a Virtual Visit under AHCIP. Bring your Alberta health card to booking.
Do I need a family doctor already?
No. Book for virtual family medicine anywhere in Alberta, attached or not.
What can I see a virtual family doctor for?
Common primary care: new symptoms, chronic condition follow-ups, medication questions, mental health concerns, forms, and care planning. Your doctor will let you know if in-person care is better.
Can I get prescriptions, referrals, or lab work?
When clinically appropriate, yes. Prescriptions, requisitions, and referrals can follow your visit.
What do I need for my appointment?
Your Alberta health card, a quiet spot with decent internet or phone reception, and any recent test results or a medication list if you have one.
How do I join my visit?
After booking, you get a link in your patient portal. Join on phone, tablet, or computer. Phone visits are available too.
Can I book from anywhere in Alberta?
Yes. Hello Health serves patients province-wide, as long as you are physically in Alberta at the time of your visit.
Can I become a regular patient here?
Many patients continue with us for ongoing care. Ask during your visit about rostering and what continuity looks like at Hello Health.
Is this for emergencies?
No. Call 911 or go to the nearest emergency department for urgent or life-threatening symptoms.
How is my information kept private?
Visits run through a secure clinical system. See our Privacy Policy, PIPEDA, and Terms.
Here for your next step
Let's start with a conversation.
Video or phone visits in Alberta. Covered by AHCIP when eligible.
Have your Alberta health card ready.